Terms of sale

Terms and conditions of purchase

1. Customer’s rights

1.1. The customer has the right to order products at the address that suits him.

1.2. The customer has the right to order the product at a price and on the conditions fixed by the Trendsetter Europe OÜ.

1.3. The product sent to the customer must be complete and properly packaged.

1.4. The customer has the right to submit complaints about the product delivery and products to the Trendsetter Europe OÜ (Lääne tn.10, Haljala alevik, 45301, tel. 32 95680 or e-mail info@trendsetter.ee).


2. Customer obligations and personal information

2.1. In order to complete the order, the Client is required to submit the data necessary for the execution of order: first name and surname, exact address (street, house number, street number, postal code, city / settlement / village / county), contact phone number and e-mail address. The seller will ensure that these data is used solely for the purpose of purchasing goods.

2.2. In case a recipient and a payer are different persons, the Client must provide data fixed in clause 2.1.

2.3. In case the data submitted by the Client is faulty and / or incomplete and do not meet the requirements of clause 2.1, the Trendsetter Europe OÜ does not guarantee the proper delivery of goods.

2.4. The customer will pay for the order in a timely manner. Otherwise, the delivery of products by the Trendsetter Europe OÜ will not be guaranteed under the agreed conditions.

2.5. By the completion of the order, the Client confirms that he/she agrees to the terms and conditions stipulated in the agreement and undertakes to fulfil them.


3. Rights and obligations of Trendsetter Europe OÜ

3.1. The Trendsetter Europe OÜ has the right to change the prices, the range and the condition of ordering.

3.2. The Trendsetter Europe OÜ shall not be liable for any damage, arising from the use of a product if the manufacturer recommendations were not complied with.

3.3. The Trendsetter Europe OÜ undertakes to deliver to Client proper and complete products.

3.4. The Trendsetter Europe OÜ undertakes to accept all Client’s complaints.

3.5. The Trendsetter Europe OÜ undertakes to fulfil orders only after 100% payment has been transferred to the settling account of the Trendsetter Europe OÜ.

3.6. The Trendsetter Europe OÜ shall not disclose Client’s personal information to third parties.


4. Price of goods and order of payment

4.1 Price of goods is indicated in euro. The seller is a VAT-liable person. The prices include the VAT.

4.2 You can pay for goods through a bank link, by choosing the appropriate bank link you will be redirected to a secure payment environment of Maksekeskus AS. You can pay for your order through Swedbank, SEB Bank, LHV Bank, Luminor bank and Coop bank links. 


5. Delivery

5.1 Goods are delivered in a manner of goods delivery of your choice, either by courier service, parcel terminal or self-pickup.

5.1.1 The time of delivery to parcel terminal is up to 3 business days, usually faster. In the case of delivery to parcel terminal, the client is sent an sms-message with a door code. The parcel is kept in the parcel terminal for 7 calendar days.

5.1.2 Deliver time by courier service is up to 3 business days, usually faster. A courier will call the customer and agree the time of a package delivery.

5.1.3 In the case of self-pickup, the receipt of goods takes place on Mon-Fri from 10.00-16.00 at Lääne tn.10, Haljala alevik, Lääne-Viru county. You can come to pick up the goods on the following business day after making an order if such order was made before 15.00.


6. Return of goods

6.1The Buyer has the right to change the product or ask for refund within 14 days.
6.2 The Seller accepts Goods in the original packaging and if unused.

6.3 In order to return Goods, the return form must be filled in within 14 days from the receipt of product. The return form can be found in our e-shop menu.

6.4 Return of Goods shall be made at the Buyer’s own expense, and the Seller shall not reimburse the original shipping costs to the Buyer, unless the returned goods were defective or did not conform with the Buyer’s order.

6.5 The Buyer shall return goods as soon as possible, but not later than within 14 days.

6.6 Money for returned goods is refunded at the earliest opportunity, but not later than within 30 days.


7. Confidentiality

7.1 By entering data into the e-shop and with the corresponding confirmation the Consumer gives a right to collect and process the Consumer’s personal data (name, contact telephone, address of package delivery and/or home address, e-mail address) and communicate personal data to the logistics partner for delivery of goods.

7.2 Your data, which will be delivered to us with regard to order of goods and registration through shop.trendsetter.ee, is protected in accordance with the requirements of the Personal Data Protection Act.

7.3 We will not disclose your data to third parties other than the seller’s partners who provide services related to delivery of goods or other services related to the buyer’s order, and in all other cases the buyer’s personal information may be only disclosed to third parties in accordance with the procedure provided by the laws of the Republic of Estonia.


8. Final provisions

8.1 shop.trendsetter.ee reserves the right to amend the present terms and conditions and the related forms, informing the buyer thereof on the page of the purchase terms and conditions.